Do you want to feel that your job is helpful to your clients? Looking for a career where every day is a new exciting challenge?  If so, we have the perfect fit for you.  FROSCH has a terrific opportunity for an Account Management Associate to join our family in our London UK office.

This position requires outstanding relationship building skills and offers a challenge to provide creative solutions to our clients.  Our Account Managers serves as the eyes and ears of a client’s travel program – constantly analyzing spend, advising the travel manager on more cost-effective solutions, streamlining and overseeing all processes, monitoring customer satisfaction and keeping a finger on the pulse of the travel industry to keep travelers informed.

DELIVER THE UNEXPECTED

“We will strive to always over-deliver on all promises and have a ‘can-do’ attitude.

We will always find a way to make our clients, colleagues, and partners feel special.

We will go above and beyond, working hard to always be better than our best.”

Job Details: 

  • Enter and maintain client profile information within internal CRM
  • Assist with routine requests for invoices and accounting information
  • Assemble and understand client data reports to effectively communicate and manage distribution of information
  • Complete hotel RFP’s, update internal systems with hotel rate information and test to confirm accuracy
  • Actively participate in new client implementations, including completing regional tasks, technical set-ups and review of global distribution set-up by client
  • Perform day-to-day administrative tasks, process requests and assume Account Manager duties as needed
  • Develop a progressive relationship with Account Management team to support in delivering an accurate and efficient travel program to their clients
  • Coordinate supplier visits with operations
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies
  • Be responsive to internal and external client needs with excellent communication and follow up
  • Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Requirements & Qualifications:

  • Experience with CRM platforms; Salesforce administrative experience is a plus
  • Proficiency with Microsoft Office Suite must have strong understanding of Excel
  • Exemplary communication skills both in writing and public presentations.
  • Deadline oriented with ability to multi-task, pro-actively resolve problems independently, and work well under pressure
  • Possess strong commitment to team environment, collaborating with others to solve problems and develop innovative solutions
  • Customer focused
  • Strong sense of urgency as well as flexibility to change as needed
  • Bi-Lingual in addition to English is a plus

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

 

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Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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