Travel is about connecting people through communication, knowledge sharing and relationship building. We understand how important the extra touches can be and we empower our travel consultants to go the extra mile.

If you are an experienced Apollo travel consultant committed to providing exceptional customer service, we want you to join our team. This position is to be virtually located.

Hours for this role are in CST: 11am-8pm

What FROSCH Offers You:

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental and Vision plus 17 supplemental benefits
  • IATA and LifeMart Benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details:

  • Provide support for clients; making every component of a trip as seamless as possible
  • Uphold guidelines and standards in the areas of customer service, building and updating PNRs, ticketing attendance, and punctuality
  • Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  • Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Requirements/Qualifications:

  • Recent, native GDS experience on Apollo is a must
  • Experience arranging international travel for clients
  • Handle cancellations, alterations and informing customers when a flight has been delayed or cancelled
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail with the ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Familiarity with visa and passport requirements to provide effective advice
  • Provide Best in Class Customer Service that exceeds our client’s expectations

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

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Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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