FROSCH has several opportunities for full-time, bilingual (English/Japanese), Travel Consultants that are proficient with Sabre or Apollo GDS.  This is an excellent opportunity to work alongside a prestigious Japanese company based onsite in New York or in a virtual capacity; depending on prior experience and qualifications.

As a bilingual Travel Consultant you will be responsible for managing the travel reservations of clients from their initial request to completion.  This will include arranging all elements of business travel: coordinating airline, hotel, car rental and other travel needs for employees within corporate accounts while utilizing Sabre.  Duties include but are not limited to booking reservations, quality control, commissions, and ticketing.

What FROSCH Offers You: 

  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental and Vision plus 17 supplemental benefits
  • IATA and LifeMart Benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details:

  • Arrange all elements of business travel from initial request to completion for clients in a corporate account.
  • Provide best in class customer service that exceeds clients’ expectations.
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies.
  • Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
  • Develop relationships with clients to improve the overall service level.
  • Work with team to ensure worldwide coverage for clients.
  • Participate in operational projects, training and functions as appointed by manager or team lead.
  • Communicate FROSCH’s operating standards to suppliers appointed to specific arrangements.
  • Prepare and distribute clients’ travel documents.
  • Utilize FROSCH and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance and savings documentation.
  • Embody FROSCH core values: respect, integrity, excellence, communication, commitment and delivering the unexpected.
  • Requirements/Qualifications:

    • Recent, native GDS experience on Sabre or Apollo.
    • Must be fluent in and speak impeccable English and Japanese.
    • Must be able to write Japanese flawlessly.
    • Experience arranging domestic and international travel for clients; setting up PNR’s, ticketing, and exchanging tickets.
    • Must be very organized, detail oriented, and display proactive problem solving skills.
    • Ability to work well under pressure.
    • Strong sense of urgency as well as flexibility to change as needed.

    Hours for this role will be Monday-Friday and shifts are dependent on the client.

    We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

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    Equal Employment Opportunity Policy Statement
    FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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