FROSCH Entertainment clients have unique needs and expectations regarding travel.  We understand how important the extra touches can be.  We empower our travel consultants to go the extra mile at every client touch point, on every single transaction.

If you are an exceptional travel consultant, experienced in entertainment travel and providing service to high profile clients, come join our team in the London, UK office.

DELIVER THE UNEXPECTED

“We will strive to always over-deliver on all promises and have a ‘can-do’ attitude.

We will always find a way to make our clients, colleagues, and partners feel special.

We will go above and beyond, working hard to always be better than our best.”

Job Details:

  • Provide exceptional white-glove service; making every component of a trip as seamless as possible
  • Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Complete travel reservations from their initial request to completion
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Embody FROSCH core values: respect, integrity, excellence, communication, commitment and delivering the unexpected.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Interact with VIP clients to solicit travel preferences and initial profile information

Requirements/Qualifications:

  • At least 5 years recent, native GDS experience on Sabre
  • Experience arranging international travel for entertainment clients.
  • Capability to setup PNR’s, ticketing and exchange tickets is preferred
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail with the ability to work well under pressure
  • Minimum of 5 years plus experience with Music Tours and Production travel
  • Strong sense of urgency as well as flexibility to change as needed
  • Familiarity with visa and passport requirements to provide effective advice
  • Provide Best in Class Customer Service that exceeds our client’s expectations
  • Able to work well on a team to ensure worldwide coverage for clients
  • Current client following is a plus
  • Entertainment Travel experience is a must

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

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