FROSCH Enteratinment clients have unique need and expectations regarding travel.  We understand how important the extra touches can be.  We empower our Travel Consultants to go the extra mile at every client touch point, on every single transaction.

If you are an exceptional Travel Consultant experience in Entertainment travel and providing service to high profile clients, come join our team!

Hours for this shift will be 9:00am to 5:30pm (PST) or 9:30am to 6:00pm (PST).

What FROSCH Offers You:

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision benefits plus 17 supplemental benefits
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details: 

  • Provide exceptional white-glove service, making every component of a trip as seamless as possible.
  • Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Complete travel arrangements from their initial request to completion.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
  • Remain current on value we provide to each customer.
  • Adapt, change, and be versatile with the shifting landscape of the Travel Industry.
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up.
  • Embody FROSCH’s core values: Respect, Integrity, Excellence, Communication, and Delivering the Unexpected.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Interact with VIP clients to solicit travel preferences and initial profile information.

Requirements/Qualifications: 

  • At least 5 years of recent, native GDS experience on Sabre.
  • Experience arranging international travel for Entertainment clients.
  • Minimum of 5 years of managing travel for music tours and production.
  • Capability to setup PNR’s, ticketing, and exchange tickets is preferred.
  • Proficient with Microsoft Office, specifically Outlook and Word.
  • Strong attention to detail with the ability to work well under pressure.
  • Strong sense of urgency as well as flexibility to change as needed.
  • Familiarity with vias and passport requirements to provide effective advice.
  • Deliver the Unexpected to surpass client expectations.
  • Ability to work well within a team to ensure worldwide coverage for clients.
  • A current client following is a plus.  

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

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Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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