Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career? Due to continuous growth FROSCH has an opening on our Global Support Services team located in Houston, TX.

As a Global Support Specialist you will provide support of automation, mid-office and GDS systems within FROSCH.  If you are a reliable, dedicated team player that enjoys a challenging role we want to hear from you!

What FROSCH Offers You:

  • Flexibility to work from home
  • Opportunity collaborative environment
  • Medical, Dental, and Vision benefits plus 17 supplemental benefits
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program 

Job Details:

  • Provide first level support on a global platform to all front line agents around our various tools/applications
  • Troubleshooting, analyzing, and resolving technical/user issues
  • Working with various applications and tools to ensure agent efficiencies and satisfaction
  • Collaborating with cross-functional teams to assist with online/offline issues.
  • Developing best practices around various applications/tools including documentation and training materials 
  • Embody FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected

Requirements/ Desired Qualifications:

  • Strong, native GDS experience with both Apollo and Sabre.
  • Working knowledge of GDS script/APP functions in both Apollo and Sabre.
  • Ability to assist peers within a team capacity preventing/reporting errors and coaching.
  • Experience with iQCX, Automated Unused Ticket Management Database, Booking Builder and Profile Management Tools
  • Working knowledge of TRAMS interface for both Apollo and Sabre
  • Strong written and verbal communication skills
  • Impeccable interpersonal skills with the ability to train and easily collaborate with diverse audiences.
  • Must be very organized, detail oriented, and display proactive problem solving skills.
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail and ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Provide best in class customer service that exceeds our client’s expectations
  • Able to work well on a team to ensure worldwide coverage for clients

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

 Apply Now

Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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