At FROSCH, we believe that training not only enables us to deliver a consistent high standard of customer service to our clients, but increases the level of employee engagement and satisfaction. We have a new opportunity within our organization for an experienced Leisure Training Manager to make a significant impact in our Leisure Division.

The Leisure Training Manager will facilitate training and collaborate with the internal departments to establish training opportunities and curriculum.  This position is to be virtual based or at any of our U.S. Office locations.

What FROSCH Offers You: 

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision benefits plus 17 supplemental benefits
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details: 

  • Coordinate scheduled learning and development courses, promote training, and manage responses
  • Facilitate agent training program and coordinate attendance to ensure that new hires become familiar with the company’s policy and procedures pertaining to the Leisure Division
  • Collaborate with internal departments and vendors to identify and develop training opportunities and champion best practices
  • Assess current performance gaps and identify learning opportunities
  • Review ClientBase for compliance and audit to be streamlined with Signature
  • Keep abreast of developments in the company and in areas of expertise, and update training materials accordingly
  • Maintain and expand knowledge of FROSCH and industry tools, and systems
  • Tie the learning objectives to measurable business results
  • Respond quickly and friendly to support requests
  • Create ways to utilize technology to streamline workflow and agent processes
  • Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected

Requirements/Qualifications: 

  • Detail oriented, organized and efficient
  • Flexible travel schedule when needed
  • Advanced ClientBase experience is a must
  • Must have advanced experience with Signature Travel Network technology tools
  • Sabre or Apollo experience is a plus
  • Expert in the Microsoft Office Suite (including Word, Excel, PowerPoint)
  • Skilled in the Adobe, Camtasia or video editing software experience preferred
  • Impeccable interpersonal skills and proven competence in variety of training delivery methods
  • Exemplary written and verbal communication skills
  • Eager to learn with a positive attitude and strong listening skills
  • Collaborative team player and must demonstrate adaptability, flexibility and proactive problem solving

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

Apply Now

Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Translate »
CONTACT US