Do you want to feel that your job is helpful to your clients? Looking for a different avenue in your Travel Consultant Career? 

FROSCH has a terrific opportunity for an Online Support Specialist, providing assistance to our clients with online booking tool issues.  This position is to be based in a virtual or local regional office, depending on experience.  Hours for this position are 9:00 AM to 6:00 PM (CST).

What FROSCH Offers You?

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision plus 17 supplemental benefits.
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details:

  • Provide first level support for multiple Online Booking tools.
  • Assist with online demos for potential and current clients.
  • Troubleshoot, analyze, and resolve technical issues.
  • Work with various applications and tools to ensure customer satisfaction.
  • Collaborate with cross-functional teams to assist travelers with online or offline issues.
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up.
  • Live up to FROSCH Core Values at all times: respect, integrity, excellence, communication, commitment and delivering the unexpected.

Requirements/Qualifications:

  • Previous Travel Agent experience required.
  • Ability to learn or work in multiple Online Booking tools such as Concur and Deem.
  • Impeccable interpersonal skills with the ability to train and easily collaborate in a team environment.
  • Working knowledge and proficiency with Microsoft Office, particularly Excel.
  • Clear and effective communication skills both in writing and public speaking.
  • Sabre proficiency a must Apollo is a plus.
  • Heavy knowledge of WebEx, Adobe Writer and Reader.

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

Apply Now


Equal Employment Opportunity Policy Statement

FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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