FROSCH continues to expand its global presence.  We have a terrific opportunity in a newly opened Makati City, Philippines office for a Technical Support Specialist.  We are looking for an driven, tech savvy individual to provide a high level of internal customer service.  You will work in a collaborative team environment where problem solvers and pro-active thinkers are valued.

In this position, you will be responsible for providing end user support in a Windows 7/10 Active Directory environment.

DELIVER THE UNEXPECTED

“We will strive to always over-deliver on all promises and have a ‘can-do’ attitude.

We will always find a way to make our clients, colleagues, and partners feel special.

We will go above and beyond, working hard to always be better than our best.”

 All interested applicants please send resume to: hr@frosch.com 

Job Details: 

  • Analyze and resolve computer and network hardware and software problems in a timely and accurate fashion.
  • Perform analysis, diagnosis, and resolution of complex problems for end-users and recommend and implement corrective solutions.
  • Install, configure, test, maintain, monitor, and troubleshoot end-users workstations and related hardware and software.
  • Field incoming help requests from end users via telephone and e-mail in a professional manner.
  • Assist with equipment installations and movement.
  • Troubleshoot telephone and network problems to ensure connectivity of all workstations and other network appliances.
  • Perform administration tasks with Windows network accounts.

Requirements & Qualifications:

  • Travel and/or hospitality experience preferred, but not required
  • 3-5 years of experience providing end user support in a Windows 7 /10 Active Directory environment
  • Proficient in Microsoft Office 2013/2016 applications
  • Experience in supporting both onsite and virtual work environments
  • General knowledge with hardware, printers/scanners, networking, mobile devices, wireless access points, and troubleshooting methods.
  • Ability to work efficiently with remote team members and have clear communication
  • Possess an eye for detail and honed organizational skills.
  • Excellent writing and analytical skills needed, as well as first-rate customer communication.
  • College degree preferred, but not required.

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: respect, integrity, excellence, communication, and commitment.

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