FROSCH clients have unique needs and expectations regarding travel.  We understand how important the extra touches can be.  Join our team and work in a collaborative environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience.

If you are an exceptional travel consultant, highly experienced ticketing in Sabre, we want you to join our team the Pompano office or this position can be in a virtual setting.

What FROSCH Offers You:

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision benefits plus 17 supplemental benefits
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details:

  • Provide ticketing for clients; making every component of a trip as seamless as possible
  • Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
  • Remain current on value we provide to each customer
  • Adapt and change as requirements of the business change
  • Be responsive to client’s needs and issue resolution with excellent communication and follow up
  • Embody FROSCH core values: respect, integrity, excellence, communication, commitment and delivering the unexpected.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.

Requirements/Qualifications:

  • At least 5 years recent, native GDS experience on Sabre
  • Experience arranging international travel for clients.
  • Capability to setup ticketing and exchange tickets
  •  Handle cancellations, alterations and informing customers when a flight has been delayed or cancelled.
  • Proficient with Microsoft Office, specifically Outlook and Word
  • Strong attention to detail with the ability to work well under pressure
  • Strong sense of urgency as well as flexibility to change as needed
  • Familiarity with visa and passport requirements to provide effective advice
  • Provide Best in Class Customer Service that exceeds our client’s expectations
  • Able to work well on a team to ensure worldwide coverage for clients

Apply Now

 

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

 Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training
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