Do you want to feel that your job is helpful to your clients? Looking for a career where every day is a new challenge? If so, we have the perfect fit for you. FROSCH has a key position opening for Trainer/Team Support Specialist. This position is to be based in our London, UK office.
In this dual role you will actively participate as a member of the Global Training Team, facilitating the new hire training program and working with the internal departments on establishing training needs and goals. You will also provide ticketing and fulfillment support to agent teams, manage all aspects of online booking tool(s) reservation errors, while providing back-office support for various systems and assisting with managerial projects and initiatives.

DELIVER THE UNEXPECTED
“We will strive to always over-deliver on all promises and have a ‘can-do’ attitude.
We will always find a way to make our clients, colleagues, and partners feel special.
We will go above and beyond, working hard to always be better than our best.”

Job Details: 

  • Correct errors received from the online booking tool, to ensure a seamless reservation process for the client.
  • Utilize Global Distribution System (GDS), Sabre, for ticketing fulfillment functions i.e.; exchanges, refunds, queue sorting, and other travel management tasks as needed .
  • Assist with Focus/Advantage ticketing and fare calculations, markups and invoicing to ensure successful integration of Net Fare program throughout booking process.
  • Ensure that client travel policies are consistently followed and documented.
  • Assisting corporate client teams with tasks including but not limited to small groups, hotel upgrades for VIP clients, verifying information accuracy on client reports, and faxing.
  • Be responsive to internal and external client’s needs and issue resolution with excellent communication and follow up.
  • Communicate FROSCH’s operating standards to suppliers appointed to specific arrangements.
  • Facilitate the new agent training program and co-ordinate attendance to ensure that new hires become familiar with the company’s culture, policy and procedures.
  • Deliver internal training courses relating to business travel, soft skills, and travel related systems and products.
  • Use professional and personal examples to reinforce the skills and knowledge being trained.
  • Coordinate with Global Training Team to keep abreast of developments in the company and in areas of expertise, and update training materials accordingly.
  • Relate to trainee and learning objective(s) to ensure that the most suitable delivery method is used for training.
  • Maintain and expands knowledge of FROSCH and industry tools, systems, processes and procedures and can effectively facilitate courses on these topics.
  • Gather feedback and suggestions to incorporate into training material and relay to Global Training Team.
  • Assess current performance gaps and can identify the correct learning solutions.
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies.
  • Embody FROSCH Core Values at all times: respect, integrity, excellence, communication, commitment and delivering the unexpected

Requirements/Qualifications:

  • Prior, native GDS experience on Sabre required
  • Project positive attitude with high energy, diplomacy, and creativity in work strategies
  • Impeccable interpersonal skills and competence in training delivery
  • Can facilitate a variety of subjects including soft skills and technical skills.
  • Strong computer and administrative skills including proficiency in Microsoft Office, WebEx, and Adobe
  • Clear and effective written and verbal communication skills
  • Top-notch customer service skills
  • Work with team to ensure appropriate coverage and support for clients.
  • Good standing knowledge of worldwide destinations
  • Must be able to work independently and with minimal supervision
  • Ability to demonstrate adaptability and flexibility
  • Must be able to handle multiple tasks, prioritize and work efficiently under pressure
  • Reputation for working in a team environment
  • Exceptional attention to detail
  • Recent experience in Hospitality, Tourism, or accounting related fields is preferred.
  • Proficiency in Microsoft Suite; especially Outlook and Word is required.

 

Apply Now

 

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish.  We will continue to align our resources to further integrate leading technologies into our customer experience.  Through it all, we will remain faithful to our core values; respect, integrity, excellence, communication, commitment and delivering the unexpected.

Equal Employment Opportunity Policy Statement
FROSCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
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