In an after-hours or emergency situation, you can rest assured that your calls will not be routed to foreign call centers or third-party contractors. FROSCH offers a 24-hour emergency service staffed by our own highly trained consultants.
Our After-Hours consultants are located across the US to ensure coverage day and night, and to safeguard against local, national or worldwide emergencies. All consultants are trained on each of the GDS systems that FROSCH employs so they can assist any traveler serviced by any FROSCH team. Our After-Hours consultants are experts in dealing with emergency situations in a timely fashion.
Our around-the-clock service is designed with ease and practicality in mind: your regular contact number will automatically roll over to our After-Hours Team at the close of the business day. An access code is provided to facilitate the consultant in finding your reservation. During emergencies, back-up agents are available to help manage the increased call volume and to keep hold times to a minimum. After-Hours goes above and beyond to ensure that your travel is easy and safe.