FROSCH believes customer service is a complete company effort. If you are customer service driven with a technical mindset we want to hear from you! In this role as a Mid-Office, IQCX Automation Specialist you will assist all FROSCH clients, vendors and employees by providing support with processes, tools and different products such as online booking tools, profile management and many other applications.

Hours for this positions are 11:00 AM to 8:00 PM CST

What FROSCH Offers You:

  • Flexibility to work from home
  • Opportunity to make a difference in a growing global company
  • Strong collaborative environment
  • Medical, Dental, and Vision benefits plus 17 supplemental benefits
  • IATA and LifeMart benefits
  • Gym Reimbursement
  • Continued Industry Training
  • Employee Recognition Program

Job Details:

  • Ability to work numerous tasks simultaneously that can be unrelated in nature and meet deadline
  • Support agent processes, tools and products including IQCX/Cornerstone and FROSCH mobile application integration
  • Create PNR’s in GDS for appropriate test scenarios for specific software applications including but not limited to IQCX
  • Research issues documenting findings and solutions
  • End to end testing required with strong aptitude outside obvious
  • Day to day internal & external client support
  • Provide support to Corporate, Leisure and IC for PNR errors
  • Update IQCX system tables with accuracy and confidence
  • Process daily/weekly data feeds with 100% accuracy
  • Able to work unsupervised in a virtual team environment
  • Willing to take additional training as needed or available
  • Embody FROSCH Core Values at all times: Respect, Integrity, Excellence, Communication, Commitment and Delivering The Unexpected

Requirements and Qualifications:

  • GDS knowledge: Sabre mandatory, Apollo a plus
  • Able to make test bookings in Sabre, Apollo a plus
  • Working knowledge with Microsoft Excel & Word
  • Prior experience with Mid-office functionality is required
  • Understanding of variable and regular expressions a plus
  • Have had exposure to Online Booking Tools and Profile Management Tools is preferred
  • Able to understand web portal, dashboard concept
  • Have a general understanding a PNR Lifecycle

We aspire to define ourselves as the travel company of choice, to deliver industry-leading expertise and service to our customers and build on the tremendous pride our employees have in all they accomplish. We will continue to align our resources to further integrate leading technologies into our customer experience. Through it all, we will remain faithful to our core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected.

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Position Description Disclaimer

This document is representative of the qualifications, competencies, activities, and responsibilities an employee may encounter within the position; it is not exhaustive.  FROSCH/FT Travel Management, LLC retains the right to change or assign other duties, responsibilities, and activities at any time with or without notice.
Equal Employment Opportunity Policy Statement
FROSCH/FT Travel Management, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH/FT Travel Management, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FROSCH/FT Travel Management, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of FROSCH/FT Travel Management, LLC’s employees to perform their job duties may result in discipline up to and including discharge.
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