Effective Date: December 2025
Your privacy is important to us. This Privacy Policy explains how we collect, share, use, and protect information when you visit or use this service and any other services offered by the U.S. affiliates and subsidiaries of the Frosch family of companies that link to or reference this policy.
As you review this Privacy Policy, here are a few general principles to keep in mind:
- Our services linking to this policy are intended for a U.S. audience. If you visit or use one of these services, your information may be transferred or processed in the United States.
- If you are a California resident, you may have rights under the California Consumer Privacy Act as described in our CCPA Disclosure and Notice at Collection.
- If you are a U.S. consumer and have obtained or applied for a financial product or service with us for your personal, household or family use, we will use and share any information that we collect from or about you in accordance with our U.S. Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information.
- If you are a California consumer and have obtained or applied for a financial product or service with us for your personal, household or family use, we will use and share any information that we collect from or about you in accordance with our California Consumer Privacy Notice, which offers you certain choices with respect to the use and sharing of your personal information.
We collect your personal information for a variety of reasons. We collect your personal information, and that of your travel companions, directly from you or through a tool or product provided by us or another organization or through your employer or travel sponsor, in order for us to deliver the travel-related services you have requested. In most cases, it consists of:
- Full Legal Name
- Email address
- Postal address
- Phone number
- Credit card number or other payment information
We may collect other information to assist you with your travel plans including but not limited to, passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline and hotel accommodations, hotel or car rental frequent loyalty numbers, TSA Known Redress Number and global entry number, insurance details, relevant medical information and any special, dietary, religious or disability requests, Ticket/Document number and other related travel information.
We may receive personal information from your employer or travel sponsor, such as your name, job title, employer name, employee identification number/employee ID, email address, work address, and your phone number.
On our website through contact forms or marketing events, we may collect the following information from you that may constitute personal information:
- Name
- Phone number
- Email address
- Job title
- Company name
- Type of industry
- Details about your travel interests and comments that may include personal information
In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. We or our third-party partners may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you.
- We may use personal information from other sources, such as affiliates and 3rd parties that supply information, retail partners and public registers.
- Your insurance company, their agents and medical staff may exchange relevant personal information and special categories of personal information with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
We use the information discussed above in the following ways:
- For travel management: managing your account or booking, providing you with the products and services you want to buy and helping you with any bookings, cancellations and refunds;
- Preventing fraud and enhancing the security of your account or our services;
- Responding to your requests and communicating with you;
- In an emergency, your insurance company or medical staff may exchange relevant personal information and special categories of personal information with us in circumstances where we/they need to act on your behalf;
- With travel suppliers (such as airlines, hotels, car rental companies), online booking tools, computerized reservations systems (such as global distribution systems), travel technology service providers, sub-contractors, and other intermediaries as necessary to book and manage travel arrangements at your request. Your information may be subject to their privacy policies once shared with them;
- Providing you tailored content and marketing messages; operating, evaluating and improving our business (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
- Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies; and
- For any other purposes that we may specifically disclose at the time you provide or we collect your information.
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individuals) for various business purposes, where permissible under applicable laws and regulations.
We may disclose the personal information we collect to the following:
- Service providers necessary to the operation of our business. We require all such service providers to act in compliance with this Privacy Policy.
- Other third parties, including our affiliates, or with employees, agents, consultants and other parties who require the information to assist us to establish, maintain and manage our business relationship with you.
- Frosch affiliated websites and businesses in an effort to bring you improved service across our family of products and services, when permissible under relevant laws and regulations
- With travel service suppliers (such as airlines, hotels, car rental companies), sub-contractors, travel technology providers (including global distribution systems), and other intermediaries as necessary to book and manage travel arrangements at your request. Your information may be subject to their privacy policies once shared with them.
- Our clients that request the information relating to travel services utilized by their employees.
- Our corporate clients as part of their operational and financial corporate travel management.
- Subcontractors such as travel support service providers .
- Industry reporting authorities and other entities necessary in providing travel services.
- To public authorities, such as law enforcement, if we are legally required to do so or need to protect our rights or the rights of third parties.
- Affiliates or Acquired Companies: As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or we acquire another company, the information we have about you will be transferred to and used by the acquiring entity.
- We may disclose information to third parties in an aggregate format that does not constitute personal information and does not allow for the direct identification of individual users of the Website or individual travelers.
We do not sell or share information with third parties so that they can independently market their own products or services directly to you.
We, or our service providers, and other companies we work with may deploy and use cookies, web beacons, local shared objects and other tracking technologies for the following purposes: fraud prevention and monitoring our advertising and marketing campaign performance. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.
- “Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
- Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transparent images located on a webpage or in an email or other message—or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.
- Local Shared Objects, sometimes referred to as “flash cookies” may be stored on your hard drive using a media player or other software installed on your device. Local Shared Objects are similar to cookies in terms of their operation, but may not be managed in your browser in the same way.
Frosch may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of the linked third-party website before providing any information on that website.
We use reasonable physical, electronic, and procedural safeguards that comply with legal and regulatory standards to protect and limit access to personal information. This includes device safeguards and secured files and buildings
Please note that information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information (such as your tax identification number) to us.
Our Site is not directed to children under the age of 13. We do not sell products or services or knowingly collect personal information from children under 13 without parental consent.
We may change this Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to this Privacy Policy will become effective when posted unless indicated otherwise.
